Please tell us about your initial contact with the funeral home. Superior Above Average Average Below Average Your first phone conversation. The welcome you received upon your first visit. The genuine care and concern expressed to you. Please tell us about your arranging funeral director. Superior Above Average Average Below Average Attentiveness to your needs. Attention to detail. Effectiveness in listening and answering your questions. Explanation of all service options. Services and Products delivered in a timely manner. Clear, professional explanation of payment policy. Please evaluate the facilities and vehicles. Superior Above Average Average Below Average Appearance and cleanliness of facilities. Convenience and comfort of facilities. Appearance, cleanliness and condition of vehicles. Please evaluate the staff and the services provided. Superior Above Average Average Below Average Appearance of staff. Professionalism of staff. Friendly and accomidating to your family and friends. Timely, dignified transfer of your loved one to the funeral home. Appearance of your loved one. Visitation and Viewing. Funeral Service and Ceremony.   Superior Above Average Average Below Average Please rate the overall level of satisfaction with the funeral home.   Lower than expected About as expected More than expected   The costs and services you received were:     Yes   No   Would you recommend this funeral home to others?       If yes, the primary reason(s): If no, the primary reason(s):   Staff   Staff     Facilities   Facilities     Service   Service     Price   Price     Other Other The primary reason(s) you chose this funeral home: Staff aquaintance Previously served family Pre-arranged Recommended Convenient location Reputation Church/Organization Advertising Price Comment/Suggestion   Optional contact information Name Email Address Phone Number