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Please tell us about your initial contact with the funeral home.SuperiorAbove AverageAverageBelow Average
Your first phone conversation.
The welcome you received upon your first visit.
The genuine care and concern expressed to you.
Please tell us about your arranging funeral director.SuperiorAbove AverageAverageBelow Average
Attentiveness to your needs.
Attention to detail.
Effectiveness in listening and answering your questions.
Explanation of all service options.
Services and Products delivered in a timely manner.
Clear, professional explanation of payment policy.
Please evaluate the facilities and vehicles.SuperiorAbove AverageAverageBelow Average
Appearance and cleanliness of facilities.
Convenience and comfort of facilities.
Appearance, cleanliness and condition of vehicles.
Please evaluate the staff and the services provided.SuperiorAbove AverageAverageBelow Average
Appearance of staff.
Professionalism of staff.
Friendly and accomidating to your family and friends.
Timely, dignified transfer of your loved one to the funeral home.
Appearance of your loved one.
Visitation and Viewing.
Funeral Service and Ceremony.
 SuperiorAbove AverageAverageBelow Average
Please rate the overall level of satisfaction with the funeral home.
 Lower than expectedAbout as expectedMore than expected 
The costs and services you received were: 
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Would you recommend this funeral home to others?  
 If yes, the primary reason(s):If no, the primary reason(s):
The primary reason(s) you chose this funeral home:
Optional contact information
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